Return & Refund

Our Quality Commitment & Return Guidelines

At Khullar International, we ensure 100% quality assurance across all our beret caps before they are shipped globally[cite: 1]. However, if you happen to receive a defective product, please review our return guidelines below[cite: 1].

1. Eligibility for Returns

• Defective Items: Returns are accepted only for manufacturing defects, fabric flaws, or damaged items received upon delivery[cite: 1].
• Timeframe: Customers must report and notify our support team within 7 days of receiving the order[cite: 1].
• Condition: Items must be unused, unwashed, and returned in their original packaging with all tags intact.

2. Return & Inspection Process

• Photographic Evidence: Please send clear photographic or video evidence of the defect to our support or official contact channel[cite: 1].
• Verification: Our quality control team will inspect the media shared and approve the return request if found valid under our manufacturing guidelines.
• Shipping Back: Once approved, instructions for shipping the item back to our facility in Ludhiana, Punjab will be provided.

3. Refund Policy & Timelines

• Mode of Refund: Approved refunds will be processed directly back to the original method of payment[cite: 1].
• Processing Time: The complete refund transaction typically takes up to 10 business days to reflect in your account depending on your banking institution[cite: 1].
• Non-Refundable Charges: Initial shipping charges or custom duties paid during import are non-refundable.

4. Bulk & Custom Orders

Since bulk orders and custom-spec military/ceremonial beret caps are manufactured specifically based on client agreements and dimensions, they are generally non-returnable unless a major production error is identified from our end.